Volha Douban

Digital Product Designer, transforming zeros to possibilities (0->1). Welcome to my creative greenhouse.

Selected work
Person wearing sunglasses sitting in a chair under the sun with a white wall behind her.
Companies I've worked with
Adobe company logoDave company logoMcAfee company logoMicrosoft company logoOntrac company logoTuro company logoZoom company logo
Crafting intuitive designs is my passion, so you can focus on yours.

0->1 product design.

Led end-to-end design of complex features 0–>1, supporting Aisera’s (B2B SaaS) over 400% revenue growth.

B2B SaaS platforms.

Designed workflows for a robust B2B platform, including admin dashboards to monitor AI performance.

Conversational channels.

Standardized Aisera's AI virtual assistant integration across communication platforms (Slack,
MS Teams, Copilot, Google Chat)

Design systems.

Created design patterns for a company-wide design system, including components for Copilot’s right-to-left script.

User research and feedback.

Experienced in gathering insights through interviews, surveys, and direct feedback to drive informed design decisions.

Mentorship.

I enjoy mentoring emerging designers. Through ADPList platform I completed 70 mentorship sessions in 2024.

Selected work
Message from a chatbot welcoming a user to start onboarding. The text inside the message box says "We are thrilled to have you joining us for your first day! and a button which says Start Onboarding.

Proactive Campaigns

Shifted from a passive support model to an active engagement model, increasing the avg. user adoption rate by 28% 

A pop-up showing a prediction on Knowledge article and Macro with confidence scores.

Ticket Intelligence App for Ticketing Systems

Deployed an AI widget that auto-classifies key attributes, predicts next-best actions, and routes tickets to appropriate teams.

A chat between a user Princess Leia and C-3PO bot. Leia is asking to replace her device as it is malfunctioning. C-3PO responds with a pre-filled form that shows employee ID and the device model. It asks Princess Leia to confirm and submit.

Enterprise Copilot: Streamlining IT Support to Boost Efficiency

Empowering employees and IT helpdesk agents with Aisera Copilot ticket management.

Image that shows elements with text in the right-to-left and left-to-right directions.

Enterprise Copilot: Right-to-Left language support

Developed components to ensure a seamless user experience for reading and interacting with products in RTL scripts.

Ticket classification fields configuration to make them visible.

Ticket Intelligence Configuration

Designed fully configurable controls for a Ticket Intelligence AI app, empowering customers to make independent adjustments.

Woman messaging on the phone to inquire about the status of her package. The bot responding "just a moment"

SMS Assistant

Enabling customers to track their packages conveniently through text messaging at any time and location.

Powered by a jug of coffee and various podcasts in the background.
@2025 Portfolio by Volha Douban