Crafting intuitive design is my passion— so you can focus on yours.

Digital Product Designer taking products from 0→1 at an AI startup and improving experiences for millions of advertisers at Meta.

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Selected work
Message from a chatbot welcoming a user to start onboarding. The text inside the message box says "We are thrilled to have you joining us for your first day! and a button which says Start Onboarding.

Simplified Campaign Creation

Drove increases in campaign publishing and iRev by simplifying the campaign creation experience in Meta Ads Manager.

A pop-up showing a prediction on Knowledge article and Macro with confidence scores.

Ticket Intelligence App for Ticketing Systems

Deployed an AI widget that auto-classifies key attributes, predicts next-best actions, and routes tickets to appropriate teams.

Message from a chatbot welcoming a user to start onboarding. The text inside the message box says "We are thrilled to have you joining us for your first day! and a button which says Start Onboarding.

Proactive Broadcast Messaging

Shifted from a passive support model to an active engagement model, increasing the avg. user adoption rate by 28% 

A chat between a user Princess Leia and C-3PO bot. Leia is asking to replace her device as it is malfunctioning. C-3PO responds with a pre-filled form that shows employee ID and the device model. It asks Princess Leia to confirm and submit.

Enterprise Copilot: Streamlining IT Support to Boost Efficiency

Empowering employees and IT helpdesk agents with Aisera Copilot ticket management.

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@2025 Portfolio by Volha Douban